Do you own a Buick LaCrosse or Enclave? What about a Chevrolet Traverse or Camaro? Owners of these vehicles as well as Cadillac CTS and GMC Acadia are in for a treat! Jasper has announced that they have expanded the availability of its remanufactured GM 3.6L Product Line. The release of the GM 3.6L DOHC engine is the first for Jasper to be offering a GDI unit with injectors inside. No longer will you have risk damaging seals when installing injectors, ensuring that you will save money in the long run.

Head down to the team at Sterling Auto Works, Inc. in Manchester, NH to see if this engine is right for you and your vehicle.

 

Here at Sterling Auto Works, Inc. in Manchester, NH We only carry top brands and provide high-quality repairs. One of the brands we highly recommend is Jasper Engines & Transmission. Working with Jasper means we are now able to expand our ability to provide our customers with enhanced quality products like the Chrysler 68RFE transmission which they have expanded and also upgraded. This rear-wheel-drive transmission is now available for 2009 through 2017 Dodge / RAM Diesel engine applications.

There are certain moments where companies have a unique opportunity to go above and beyond and really impress their customers. Sometimes it's very subtle. Other times, it's glaringly obvious. But it's most important to recognize these opportunities quickly and do everything you can to capitalize on the moment and create raving fans.  This week, I witnessed a company do just that. It's a story worth sharing and one that every business and sales professional can learn something from.

A few colleagues and I were preparing for an upcoming event we were holding on behalf of one of our clients. It was a fairly complex event that required a lot of materials and equipment to be transported to a location in southern New Hampshire. The timeline was tight, and there wasn't a lot of room for errors or delays.

As the vehicle being used to transport all of the event materials was being prepared, we realized we had a small problem. The battery was dead. We immediately got jumper cables and tried jumping it. No luck. We were at the point of panic until I thought about Sterling Auto Works (www.sterlingautomotive.net), the auto repair shop next door to our office. I had just visited the shop for the first time a few weeks ago for an inspection and was impressed with what I saw. I decided to give them a call.

I spoke to Tom Swiderski, one of the co-owners, and explained we were in a pinch and needed help. He said he'd send two of his mechanics over immediately to take a look at it. Within five minutes, the two mechanics were there trying to fix it. And of course, they are mechanics and I'm not, so they got it started quickly. From there, they determined the battery was shot and needed to be replaced.

They brought the car to their shop, ordered a new battery and had the car fixed and ready to roll within 45 minutes. I was impressed with how fast the work was done, but more impressed with how they dropped everything they were doing and came to help out as quickly as they did. It wasn't a huge job for them. They could have said they were too busy. But instead, they opted to step up and help us out.

While I was there, I also had an opportunity to meet Sue Ellen Ricciardi, the other co-owner of Sterling Auto Works. She was one of the mechanics working on our vehicle, and she and her team were dividing and conquering on getting the job done. I asked her about the business, and she said they've been doing this for over 27 years and love what they do. She said they maintain fleets of vehicles for some of the largest and most well-known companies in New Hampshire and have built their reputation by always doing the right thing for the customer. It's a classic example of how hard work and putting the customer first create a foundation for success.

The example of Sterling Auto Works is one worth using to spawn a discussion within your organization. What are those opportunities you have to really shine and impress your customers? What are those moments? Identify them and then figure out the best way to maximize that opportunity and create customers for life.

Christopher Thompson (chris.thompson@talientaction.com) is the vice president of business development at Talient Action Group in Manchester. Closing the Deal appears weekly. Source Link

We are proud to announce there are more options on the popular GM 6L80 transmission option that we offer here at Sterling Auto Works, Inc. in Manchester through our partner JASPER Engines & Transmissions.  Since its release in 2011, the JASPER re-manufactured GM 6L80 has been a popular transmission for replacement and performance enhancement purposes.  Now, the lineup of compatible engine replacement vehicles has been greatly expanded, to include a much larger list of applications. The GM 6L80 is currently available for these additional vehicles:

The right team is why we have been able to get the job done right here at Sterling Auto Works, where we specialize in the complete maintenance and repair of all vehicles for your family or business. We are full service repair facilities utilizing the latest diagnostic equipment and computerized repair manuals to ensure your specific vehicle is maintained and repaired to the latest factory specifications. Our ASE certified technicians are fully trained and work hard to get you back on the road quickly and they ENJOY their work. Stop by today for any maintenance or repair!

As a professional ASE certified repair shop, we strive to be the best in Manchester, NH. To do that, we continue to send out technicians to training classes and make sure to have the highest quality resources for them. That way, they are able to repair your car in less time, know what issues may be present with less diagnostic time and be able to give you recommendations to keep you on the road in a safe, reliable and dependable vehicle! Here are a few quick tips for your vehicle!

It’s smart to have pre-owned vehicles examined before you sign on the dotted line. Our team is able to provide pre-purchase inspections when you are shopping for a used vehicle. We'll thoroughly examine the vehicle for mechanical and physical flaws, and if you request it, we'll run a complete used auto diagnostic. By performing a car diagnostic test using an auto scan tool, your mechanic can save a lot of time in troubleshooting the problem with your vehicle. In fact, most car diagnostic checks can be performed in less than an hour. Beyond that, our team will work hard to keep your vehicle in the best running condition possible for as long as you choose Sterling Auto Works for your service needs. Call or visit us today and let us help you!

Every good driver knows, it’s not how fast you can go; it’s how quickly you can stop. The team at Sterling Auto are experts when it comes to brakes. If you step on the brake, and the pedal seems to pulse, it’s a classic indication a brake drum or rotor might be warped. Most brake pads will last between 30,000 and 70,000 miles. However, this depends on a variety of factors ranging from your personal driving style to the type of brakes and rotors you buy. Rotors can last almost 3 times longer than brake pads. Your vehicle's rotors are the round metal plates attached to the middle of the wheel and are the center of braking action. The pads attached to the rotors pinch the rotors when the brake is applied, with that friction bringing your car to a halt. The main components of disc brakes include: the brake pads, the caliper, and the rotor which is mounted to the hub. This works similar to the brakes found on a bicycle. Both applications have a caliper which squeezes against the tire or the rotor and creates friction.

For any braking issues you may be having, our expert team is here to help solve it. Call or come by Sterling Auto Works in Manchester, NH today for solutions to your braking issues.

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